Support
Most questions are answered in Help — and there’s a person behind the inbox.
Start with Help
The Help guide covers setup, permissions, speaker labels, typing into the focused field, exporting, and a troubleshooting matrix (no transcript, not typing, everyone shows as “Speaker 1”, and more).
Email me
Still stuck, or have a feature idea? Email chorus@onepointtwoone.com — it comes to me, the person who made Chorus. The app’s own Contact Support button (Settings → About) writes to the same inbox and includes your Chorus and macOS versions automatically, which helps me answer faster.
Common fixes
| No transcript / silence | Grant “System Audio Recording”, and make sure the source app is playing audio when you press Start. |
|---|---|
| Not typing into my document | Grant Accessibility, and click into an actual text field first. |
| Everyone is “Speaker 1” | The speaker-separation model didn’t finish downloading — connect to the internet once and restart a session. |